The Order Process

What Happens After You Order Your Trailer Jetter

Ordering factory-direct from HotJet USA means your trailer jetter is built to your spec — not pulled from a warehouse shelf. Once your order is confirmed, your unit enters our production queue at our Riverton, UT manufacturing facility. Build time is typically 2–4 weeks depending on configuration and current volume. We keep you updated throughout the process with progress reports and photos so you know exactly where your machine stands.

When your jetter is complete and ready to ship, we load it onto a carrier and call you with the departure confirmation. Shipping is arranged direct to your location — whether that’s your shop, a job site, or a freight terminal near you. For customers who prefer to take delivery in person, will-call pickup at our Riverton facility is available. On arrival, inspect the unit thoroughly before signing off. HotJet USA ships every machine in job-ready condition, but a visual inspection on delivery is standard practice and protects you.

After-Sale Support You Can Actually Use

The sale doesn’t end when the trailer jetter leaves our facility. HotJet USA provides direct phone support at 1-800-213-3272 for operational questions, troubleshooting, and parts. Because you’re buying factory-direct, you talk to the people who built your machine — not a call center or a dealer’s service department. Parts availability is strong for every unit we manufacture, and our team can walk you through most service procedures over the phone.

Hands-on jetter training is available at our Riverton facility for your operators. Whether you’re a solo plumber or onboarding a crew, training gives your team the skills to operate safely, maintain the equipment, and maximize the return on your investment from day one.

Why Factory-Direct Beats a Dealer Every Time

Dealer networks add cost without adding value. When you buy a sewer jetter through a dealer, you pay a margin that funds their overhead — not your business. HotJet USA’s factory-direct model means the price you pay goes toward the machine itself: the pump, the engine, the trailer, and the build quality. You also get a direct line to the manufacturer for the life of the equipment, which no dealer can match.

Start Your Order Today

Call 1-800-213-3272 to talk with a HotJet USA jetter specialist, confirm your configuration, and get your build started. We’ll walk you through options, confirm lead time, and get you on the schedule. Your next trailer jetter is waiting to be built.