HotJet USA Google Reviews

All Clear
All Clear
13:33 08 Feb 22
Working with Hot Jet USA was one of the best business experiences I have ever had. Their attention detail, timely response and hospitality at training should be the standard for businesses everywhere. All the staff are extremely friendly and very easy to work with. As far as the equipment, it is hands down well designed, put together and extremely high quality. Thank you Hot Jet USA for an amazing experience and a great product.
HDS. Hawaii Drain Service
HDS. Hawaii Drain Service
04:51 24 Jan 22
Really surprised at the knowledge basedOn experience to assist me in promotingMy business.I also noticed other attendees interestedOr planning on purchasing a 2nd trailerUnit.Rylie RichmondHDS-Hawaii Drain ServiceLicensed plumberFormer non-union instructor
Shane Kenney
Shane Kenney
20:01 21 Dec 21
I was looking on how to expand my plumbing business and services on kauai so I looked into jetting equipment and I made my final decision to choose Hot Jet USA. Not once do i regret my recent purchase I made and I know I won't ever. The best customer service that I've ever experienced. The training that they provide at their facility is above all. Huge thanks to Mo for welcoming me and my family to get to Utah from Hawaii and offering us all the knowledge that we need on the jetting business and to Chester for helping in getting us the equipment we need to expand our business. The rest of the team at Hot Jet USA for all that you guys did for us. I appreciate it alot. I highly recommend Hot Jet USA!!
Byrlynn Malama
Byrlynn Malama
18:14 21 Dec 21
These guys are the best! Made us feel like family. The class was great and very informational. They're there to help you be successful not just teach you about the jetter. I would give the powerline Industries team a 10!! Such a great experience!
Jose Araya
Jose Araya
19:23 15 Dec 21
Valerie Mcginnis
Valerie Mcginnis
14:27 15 Dec 21
If I could post 100STARS IWOULD! This company and every single employee I have come in contact with from HotJet have been truly AMAZING! I met this group when I was looking for a jetter….. but not just any old jetter I needed to really open up some doors in our service area since we have been in business over 36 years locally owned and operated we have serviced almost 700,000 customers in the Bay Area of San Jose… so we needed to turn heads, get people to recognize our old household name being re-vamped really re-born and so I set out to find the latest and greatest, the newest drain cleaning technology available… and of course the biggest the best and the most value available. After 36 years in the business our friends, our colleagues, our customers and even our competition has learned over the years that this is what we do and nothing less!The minute I seen the hot jet ad I KNEW THIS WAS THE ONE. I immediately picked up the phone and called. I explained to the person I was interested in this hot jet 2 and she connected me directly to the owner. He picked up the call and was so pleasant and so helpful that on on that first phone call we made the deal there was no haggling over pricing there was no gameplaying , No switching, no price haggling, It was just straight direct down to business. I will admit I was a bit shocked and thought to myself hmmm “they sound to good to be true”. And they where… 4 weeks later our customer order jetter was available just as promised and we were scheduling to pick it up in Utah as well as attend the invaluable jetter training program. Since we are a larger company and has already sold this jetter before it arrived I called and asked if I can send you additional trainees the month prior to our Jetter being ready just so that we were ready to go and of course as accommodating as ever they made sure it happened. The Jetter training is superior it is everything from how to use the jetter, how to market the Jetter as well as marketing for your business… and lastly to how to sell customers on this equipment…. Which I will say our jetter basically sells its self..the hot water aspect is the entire deal THIS JETTER LITERALLY SELLS ITSELF… All you have to ask the customer is “”what washes better, hot water or cold water” and boom there you go!! I could go on and on about this amazing jetter but really my review was to commend everyone on the hot jet team for making this entire event amazing your team really work amazing with each other and with your costumers over this last year I really do feel as though we became as a family weather it was flying over to attend the training, or calling hot jet and always receiving a very pleasant person on the line, or calling with questions about service and steve setting up a zoom meeting the next day to walk us through the steps again , very patiently, or Chester volunteering to come to our town for additional tech training, this has been a wonderful experience the entire time it’s been over s year since we purchased our jetter and HOT JET 2 and I don’t know how we survived with out it! And again to Don,Moe, Chester and everyone at hot jet…. You guys are the absolute best in THE PLUMBING/JETTING INDUSTRY.
Terry LaVallie
Terry LaVallie
21:52 14 Dec 21
John L. Davis
John L. Davis
14:10 05 Oct 21
If you have not had a chance to work with the team at Hot Jet USA - you are missing out. Their VAC & Jet unit is designed with the professional operator in mind and the capacity and features of our unit are far better than any our competition can muster. We are a Hot Jet customer for life. They truly "walk the walk" of customer service at Hot Jet USA. Thanks.
Mike Yazalina
Mike Yazalina
12:15 04 Oct 21
These Guys are the best, They treat everyone with respect and share all there knowledge, If you ever need a jetter you need to contact Chester Or Mo, 110% satisfaction !!!
Noah Fakouri
Noah Fakouri
14:14 03 Jul 21
Great people with awesome customer service.
Maria Gonzalez
Maria Gonzalez
18:02 15 Jun 21
Best buying experience ever! Their customer service is phenomenal, we were there for a training after purchasing our new ietter and the whole experience was top notch, even after coming home and calling with questions Chet was very helpful. Thank you Mo, Chet, Don, Larry, the guys demonstrating how the jetter works, the guys who built our jetter and the lovely ladies in the office!Angie & Jose
Office Bonanza
Office Bonanza
16:09 23 Mar 21
Chester, Mo, Don, and Julie were all very helpful and so very nice when we would call. They answered every question and trust me, we had a lot of questions. Great people and great company. Highly recommend.
DC “M20c4speed”
DC “M20c4speed”
20:08 03 Feb 21
I am a Facilities Operation Supervisor for Ventura County in California. We looked at a variety of Jetting Equipment and found Hot Jet to be the best designed that would fit our needs. It has been over 5 years now and I can tell you that this Equipment has saved our Agency many thousands of Dollars and paid for itself a couple times over. We do not have to wait for Vendors to schedule work and the power wash convenience has helped immensely. As far as Customer service and training, they have set the standard. Thank you!
nathan mitchell
nathan mitchell
03:35 04 Sep 20
Mr chester took care me and responded to all of my questions, im proud to own such a fine piece of equipment.
Save The Drain
Save The Drain
03:01 06 Aug 20
Great service and wonderful team. Save the drain Chicago strongly recommend @HotJetUsa
heath wooley
heath wooley
11:37 06 Mar 20
I could not be happier with my purchase. Quality built and easy to use. They go above and beyond to make you feel like family. Other jetter companies would not even return my calls or request for quotes
Rusty Goins
Rusty Goins
16:12 15 Dec 19
During my 15yrs. as a Drain Cleaner I have used, Harben, US Jetting and the Hotjet II. I would say that all three of these machines perform well and provide excellent cleaning capabilities superior to cabling alone. However, one thing that sets Hotjet USA above the pack is their customer service and the emphasis they put on training. Anyone can buy a jetter, have it delivered and receive the 30min.- 2hr. (depending on the mood of the rep. at the time) demonstration on how to start the unit, what lever does what and how to perform the emergency shutdown. Knowing how to utilize the equipment safely and at it's full potential is all about the training. Understanding nozzles is vital to properly cleaning any system. The training they provide at their facility is paramount. I arrived a day early and was welcomed with smiles and told to, "make yourself at home". I freely walked about the warehouse and met the team. I watched as Chris and Steve assembled a unit which provided an opportunity to devise questions I hadn't already thought of. It is scheduled as an 8-10 hour day, although I milked it for a full 16hrs., of in depth training and it covers everything from equipment operation and maintenance to efficiency of nozzle selection and even covers business marketing and strategy. It offers you a chance to talk with and get to know the people responsible for the design and assembly of your unit to fit your unique and specific needs. I highly recommend their equipment and the entire company/team. ***Huge thanks to Chris and Steve for taking time out of their day to help me upgrade my easy start setup.***Side note: Arrive hungry. They feed you.....ALOT!
Chuck Venneri
Chuck Venneri
20:42 10 Aug 19
I could not be happier with the enclosed jetter you guys built for me ! It far exceeds my every expectation. From the 1st call to the last handshake when i was leaving it was the absolute best customer service , craftsmanship and professionalism ive ever seen . Thank you Chester, Don , Moe, Chris and the rest of the gang for making sure everything was absolutely perfect . Hot Jet USA has definitely earned a repeat and happy life long customer from Semper Fi Plumbing ! I wish i could give more the 5 stars !
jonathan bolton
jonathan bolton
21:22 25 Jul 19
What an awesome experience i had from the class!! Great equipment and great people to work with!!
Nicholas Dupuis
Nicholas Dupuis
19:29 25 Jul 19
Awesome company to work with. Can not beat their customer service & expertise in everything they sell. Always welcoming for questions even after the sell. most of all what you get for what you spend can not be found on the market today.
Ervin Dhima
Ervin Dhima
17:28 25 Jul 19
Been consulting with HotJetUSA for over 5 years. Extremely Customer Centric company, amazing people! If you need a Trailer Sewer Jetter, call Mo and Chester. You wont regret that decision.
MANU
MANU
19:27 14 Dec 18
I came up for a quick day training class with Mo, Chester, and Larry. These guys were amazing!! The hospitality shown by HotJet is truly on another level. They have top notch service and will go out of their way to assist you.
Jason Sunkel
Jason Sunkel
03:19 22 Feb 18
This is one the best companies I have EVER done business with! TOP NOTCH! They are friendly, professional, and are always eager to help with great advice on not only how to use their products to their full potential, but how to use them to grow our company. Mo and Chester are the BEST! Call them and you won't be disappointed in their products OR their service!
Connectionz LLC
Connectionz LLC
19:22 17 Aug 17
Great experience and great equipment and great people to work with. We've been very satisfied working with Mo and Chester! They really know the equipment and are more than helpful with everything we've needed from the initial purchase through upkeep and repair.
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